Refund policy
Refund & Return Policy (United Kingdom)
Last updated: 26 May 2026
1. Right to Cancel (Cooling-Off Period)
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason. You then have a further 14 days from the date of cancellation to return the item to us.
To exercise this right, please contact us at contact@camazi.uk with your order number and the items you wish to return.
2. Return Eligibility Conditions
To qualify for a refund, returned items must:
- Be unused, unworn and in their original condition
- Be returned in the original packaging
- Include all accessories, manuals and components
- Be reported to us before being returned
3. Return Procedure
- Contact us at contact@camazi.uk and request a return authorisation.
- Provide your order number and the reason for return.
- Follow the return instructions and prepaid label provided by our support team.
Returns sent without prior authorisation may not be accepted.
4. Return Address
Camazi — Returns Department
9669 Avellino Avenue, Unit 6417 — A Office 370
Orlando, FL 32819
United States
5. Return Shipping Costs
Camazi covers all return shipping costs, regardless of the reason for return. A prepaid return label or reimbursement of return postage will be provided once your return has been authorised by our customer service team.
6. Refunds
- Returned items are inspected within 5 business days of receipt.
- Refunds are processed within 14 days of approval.
- Refunds are issued via the original payment method.
7. Exchanges
We do not offer direct exchanges. To exchange an item, please return the original following the procedure above and place a new order for the replacement.
8. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective or incorrect, please contact us within 48 hours with clear photos and your order number. We will arrange a free replacement or full refund, including all shipping costs.
9. Non-Returnable Items
- Personalised or custom-made products
- Sealed items that are not suitable for return due to health or hygiene reasons once opened
10. Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law. If goods are faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement or refund.
11. Contact
Camazi Customer Service
Email: contact@camazi.uk
Response time: within 24 business hours, Monday to Friday (9 AM to 5 PM GMT/BST)
