Refund policy
Refund Policy (United Kingdom)
Last updated: 7 September 2026
1. Right to Cancel (Cooling-Off Period)
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without providing a reason. To exercise this right, please contact us at contact@camazi.uk with your order number and the items concerned.
2. How to request a refund
Contact us at contact@camazi.uk within 14 days of receiving your goods, stating your order number and the reason for your request. For damaged, defective or incorrect items, please include clear photos.
3. No return required
To keep things simple, Camazi does not normally require items to be sent back. Once your request has been reviewed and approved, we issue a full refund and you may keep or dispose of the item. Camazi reserves the right to request the return of an item, at our expense, in cases of suspected misuse of this policy.
4. Refunds
Refunds are approved within 5 business days of your request and processed within 14 days of approval, via the original payment method.
5. Damaged, defective or incorrect items
Please inspect your order on delivery. If your item arrives damaged, defective or incorrect, contact us within 48 hours with clear photos and your order number. We will arrange a free replacement or a full refund.
6. Exchanges
We do not offer direct exchanges. If you would like a different size, colour or product, please request a refund following the procedure above and place a new order for the replacement.
7. Exclusions
The following items are not eligible for a refund unless they arrive damaged, defective or not as described:
- Personalised or custom-made products
- Sealed items that are not suitable for return due to health or hygiene reasons once opened
8. Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law. If goods are faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement or refund.
9. Contact
Camazi Customer Service
Email: contact@camazi.uk
Response time: within 24 business hours, Monday to Friday (9 AM to 5 PM GMT/BST)
